Terms & Conditions

Image shows - Don't worry, our Terms & Conditions won't fill a book!

Don’t worry, our Terms & Conditions won’t fill a book!


1: “The Company” is Sian Lewis Ltd. t/a Imagination Event Hire.
2: “The Hirer” is any company, organisation or individual that joins in a contract with Sian Lewis Ltd. t/a Imagination Event Hire to supply goods and/or services.
3: “Goods” are any items that are the subject of any contract between the company and the hirer, regardless of ownership.
4: “The Contract” is any written or verbal agreement between the hirer and the company to provide goods and/or services, and shall be on the terms and conditions herein.


5: The Company will submit a written quotation which the hirer will accept in writing or verbally, the absence of such written quotation or acceptance however will not invalidate the contract and all goods hired from the company shall be subject to these terms and conditions, and the hirer by authorising or allowing the goods to be delivered is deemed to have confirmed the contract and to have accepted these terms and conditions (and their reasonableness).

6: Hire goods will remain the property of the company at all times.

7: In the event of any equipment requiring repair as a result of the hirers’ negligence, misuse or abuse, which cannot be carried out by our own in-house team, then the hirer shall bear the cost of any such repair.

8: In the event that the goods are damaged beyond economical repair, or are lost, the hirer shall bear the full write off cost. If the hirer has any cause for complaint concerning the condition, suitability or performance of equipment, the company should be notified within 1 hour of delivery, followed up in writing within 24 hours.

9: During the continuance of the hire period, which shall commence from the time of delivery and end when the goods are collected from site, the hirer shall be responsible for the safekeeping and maintenance of the goods in good and substantial repair and condition.

10: The Magic Selfie Mirror hire charge is based on a 3-hour hire period. If a longer hire period is required, charges must be agreed in writing with the company prior to the hire period commencing.

11: The Company will make every endeavour to deliver and collect hired goods at the time required by the hirer, but will not under any circumstance accept liability for any delay or failure to deliver or collect, nor for any expense caused to the hirer by such delay or failure.

12: All deliveries are made to a ground floor, central location, unless the company is advised otherwise. Additional charges may be made for deliveries or collections required elsewhere. A charge for waiting time will be made if the venue or hirer is unable to accept goods or allow access for collections at the pre-arranged time. When collecting, we expect that all goods shall be left in one place.

13: A delivery and collection charge will be made as agreed at the time of order, with extra charges for deliveries or collection outside normal working hours (i.e. outside Monday – Friday, 9am-5pm; Saturday, 9am – midday).

14: The Company will make every endeavour when delivering and collecting goods to park our vehicle/s without contravening parking restrictions. If the hirer cannot offer dedicated parking, or the parking is on a red route, double yellow lines or within resident parking etc, and a penalty charge notice is incurred, the hirer will bear the full cost of each and every parking ticket.

15: No product will be reserved for the hirer unless full payment, via BACS bank transfer, has been received. No delivery will take place/ or hire period commence until receipt of full payment. Failure to pay on time will prevent your hire from taking place. Individuals will not be granted credit under any circumstances.

16: While every effort will be made by the company to carry out any order accepted, the full performance of it is subject to variation or cancellation by the company consequent upon Act of God, war, strikes, lock-outs or other labour disturbances, fire, flood, restrictions on the use of transport, fuel or power requisitioning, shortage of material or transport or labour or any other cause beyond the control of the company.

17: The hirer warrants the person signing the delivery/collection note is duly authorised to do so on behalf of the hirer and the person signing the delivery/collection note warrants he/she is duly authorised to sign on behalf of the hirer.

18: These terms and conditions can only be changed with written approval of a director of the company.

19: If confirmation of hire has been received in writing and the order or event is cancelled the hirer will be liable for the following cancellation charges:

14 days prior to the hire – 25% of total hire value
7 days prior to the hire – 50% of total hire value
48 hours or less prior to the hire – 100% of total hire value

20: Save in respect of death or personal injury, the Company hereby excludes liability for any and all losses howsoever arising caused by the negligence of the Company, its servants or agents.